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Thread: Reprinting Multi-Shipment labels makes duplicates, possibly voided labels

  1. #1
    Hello,

    We just clicked "reprint" on a multi-shipment (11 pieces) order, and the following labels came out of the printer.
    1-8 of 11 have 3 duplicates, while 9-11 don't.
    We made some mistake in setting up the printer (needed DocTab at bottom and then horizontal margin), so it was our 3rd label
    after voiding 1st and 2nd labels to exact same pieces, exact same destination, declared value, etc.
    This did not happen with FedEx ShipRush Desktop, but ShipRush Web is having some issues like this one.

    Please see photo below for reference.


    Any help would be greatly appreciated.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,987
    SYSOPS is offline
    We are investigating this based on your steps. Case 60499

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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