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Thread: FedEx Freight showing error when trying to ship

  1. #1

    Join Date
    May 2015
    Location
    North Carolina
    Posts
    118
    JamesB is offline
    We started having an issue this morning with FedEx Freight services (Economy and Priority). When trying to ship an order using either service, we're getting an error of "freight collect terms not setup or not supported".

    Was there a recent change to this service type, and we're just missing some setting, or is this a possible glitch?

    Thanks!

  2. #2

    Join Date
    Apr 2004
    Posts
    16,138
    SYSOPS is offline
    We also ran into that issue yesterday. I've opened Case 63000 to determine what was changed. We will post back when an update is available.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3

    Join Date
    Apr 2004
    Posts
    16,138
    SYSOPS is offline
    This issue should now be resolved.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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