Untitled Document
Results 1 to 3 of 3

Thread: Declared Value Exceeds Cusoms Value - No Error

  1. #1

    Join Date
    Jul 2004
    Location
    Birmingham, AL
    Posts
    50
    voncorp is offline
    Not sure if this is a bug in the program, a difference in UPS vs. Fedex, or something else.

    Version 11.0.9.4926 - Shiprush for Fedex and UPS Basic, using link to Goldmine.

    On Fedex shipments, if the "Declared Value" exceeds the "Customs Value", it throws an error consistently.

    On UPS shipments, it does not appear to care if the "Declared Value" exceeds the "Customs Value". It would seem like the same logic should apply.
    Is this by design? Mistake? Something else going on?




    p.s. - Just got beat on by a customer we were shipping collect on their account. Person entering it made a typo and entered a declared value of $7500 instead of $75.00, so customer got hit with an extra $200 worth of insurance they didn't want/need! So it would be a helpful check against screwups if nothing else.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,502
    SYSOPS is offline
    It isn't a bug, it's a difference in how FedEx and UPS operate. You can make the same mistake at ups.com as they do not enforce that match at a company level.

    Name:  2017-12-13_15-52-33.png
Views: 29
Size:  69.4 KB

    I will open a case to see if development can add a settings option to keep this from happening. Case 63556

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3

    Join Date
    Jul 2004
    Location
    Birmingham, AL
    Posts
    50
    voncorp is offline
    Thank you! It would be really helpful to be able to tag that to NOT happen. It was a typo on our part, but a relatively expensive one!

    Quote Originally Posted by SYSOPS View Post
    It isn't a bug, it's a difference in how FedEx and UPS operate. You can make the same mistake at ups.com as they do not enforce that match at a company level.

    Name:  2017-12-13_15-52-33.png
Views: 29
Size:  69.4 KB

    I will open a case to see if development can add a settings option to keep this from happening. Case 63556

    Thank you,
    SYSOPS

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •