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Thread: New version of ShipRush for discount postage breaks the application

  1. #1
    Hi,

    We have a problem with the new version of ShipRush. It causing our shipping application(Shipper) to just quit and close. Below are all the steps:
    - First, the application(shipper) pulls in order information
    - Next, that information is sent to ShipRush desktop application for processing
    - The error happens when you try and print the label with the tracking information
    - Normally at this point, ShipRush sends the tracking information to Shipper which then uploads that information to the store
    - Now when you click print it quits the Shipper application. This never happens.
    - The integration worked perfectly fine until the new version

    I checked all the logs from our application and even looked at windows error reporting but nothing was recorded.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,363
    SYSOPS is offline
    Is this visual or non visual integration of the SDK?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    This is a non-visual integration.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,363
    SYSOPS is offline
    I've opened Case 64111 to start an investigation. If we need additional information we will reach out to you.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Quote Originally Posted by web2market View Post
    This is a non-visual integration.

    Can you confirm that this is affecting users of the ShipRush non-visual integration (with your Shipper 3 Platinum)?
    We've heard reports of this from your users of ShipRush desktop stand alone which is used in conjunction with the "browser plugin developer kit" integration that is used with your Shipper 3 Gold.
    Please confirm which Shipper product and ShipRush dev tool is being used.

  6. #6

  7. #7
    I have also checked it but did not any success.

  8. #8

    Join Date
    Apr 2004
    Posts
    16,363
    SYSOPS is offline
    Can you please expand on what that means?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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