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Thread: Shipment to Guam

  1. #1
    Shipment to Guam via first class parcel returns the following error. It is a simple address with a name, PO box, city, State, and zip code.

    My.SR Shipping returned an error: . Postage Server returned error: Must have at least one shipping content block EELPFC has an invalid format, it must contain a proper AES Number, AESDOWN with valid information, or an appropriate Federal Trade Regulation Number.

  2. #2

    Join Date
    Apr 2004
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    SYSOPS is offline
    Desktop or web version of ShipRush? If desktop, what is the build\version (Help | About)?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3
    Quote Originally Posted by SYSOPS View Post
    Desktop or web version of ShipRush? If desktop, what is the build\version (Help | About)?

    Thank you,
    SYSOPS
    Desktop v.11.2.10.302

    The post office accepted the package over the counter with no additional information other than the address. Shipping to Guam should be the same as places like Puerto Rico and The US Virgin Islands.
    Last edited by DDDiscs; 03-27-2018 at 01:01 PM.
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  4. #4

    Join Date
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    We had fixed this a year ago, but looks like something changed in our code. I've opened Case 65239 to investigate further.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5
    Quote Originally Posted by SYSOPS View Post
    We had fixed this a year ago, but looks like something changed in our code. I've opened Case 65239 to investigate further.

    Thank you,
    SYSOPS
    Now having the same issue on a package going to a PO Box in Pago Pago, AS 96799

  6. #6

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    That has been added to the Case.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  7. #7

    Join Date
    Apr 2004
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    SYSOPS is offline
    Please be sure to update to the latest build of ShipRush, available in our downloads area.

    After updating, you'll see an option in the INTL section to click a box stating that No Export Documents Required. This will keep from having to populate that information.

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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