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Thread: Error: Sold to information is required when an invoice or NAFTA CO is requested.

  1. #1
    Using ShipRush 12.1.11.1917, getting the error "Sold to information is required when an invoice or NAFTA CO is requested." on shipments, even when the shipment is going to/from a USA address. This is in UPS Basic Edition.

    Any help would be greatly appreciated, we cannot currently use ShipRush for UPS and have had to revert to manual shipments in WorldShip.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,319
    SYSOPS is offline
    What are you using ShipRush in conjunction with (what is feeding address info to ShipRush)?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3

  4. #4

    Join Date
    Apr 2004
    Posts
    16,319
    SYSOPS is offline
    OK...as a baseline test, please do the following

    Have IQReseller closed
    Start ShipRush itself (to the system tray)
    Blank shipment
    Fill in the To info with whatever address
    Set weight and service
    Ship

    Does that work? If so, the issue has to do with data being sent to ShipRush from IQReseller, and the question needs to be raised with them directly.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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