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Thread: Refunds for Voided Labels

  1. #1
    Hello,
    I voided a label because the weight was incorrect, but I noticed my Postage balance didn't adjust. When do voided label amounts get credited back?

    Thanks.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,903
    SYSOPS is offline
    From the helpfile:
    https://my.shiprush.com/docs/zfirm/E...Highlight=void

    Note:For postage labels, this triggers a refund request. Refunds typically take five to twenty business days to be credited to your account.

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Hello again,
    Where are USPS refunds shown once USPS issues them?

  4. #4

    Join Date
    Apr 2004
    Posts
    16,903
    SYSOPS is offline
    Log into your account at my.shiprush.com and go into settings | ShipRush Discount Postage account | Billing - Postage

    This will show you a list of voided shipments and their status

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    To clarify, when USPS refunds a voided label, the refund credits back into my ShipRush Postage Balance?

  6. #6

    Join Date
    Apr 2004
    Posts
    16,903
    SYSOPS is offline
    That is correct. The monies are put back into the balance.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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