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Thread: Combine Orders

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  1. #1
    It seems that the Combine Orders folder is looking for an exact, 100% address match. If the customer uses "street" on one order and "st." on another order, these orders are not identified for combining.

    Is this an accurate assumption?

    Is there a way to lessen the strictness of the Combine search? Since Combine Orders is not an automatic function (i.e. the user still needs to verify them and click "Combine", nothing is done automatically when matches are found) it shouldn't need to be such a strict rule.

    Thanks!

  2. #2

    Join Date
    Apr 2004
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    16,808
    SYSOPS is offline
    I've opened Case 71879 to investigate this further.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Any update on the investigation into this case? Thanks.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,808
    SYSOPS is offline
    It is still open as a feature request to loosen the matching technology.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5

    Join Date
    Apr 2004
    Posts
    16,808
    SYSOPS is offline
    We've made some enhancements in this area. Please try it out. If any questions or issues, do let us know.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  6. #6
    Thanks. Can you give some guidance on what changes were made?

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