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Thread: Combine Orders

  1. #1
    It seems that the Combine Orders folder is looking for an exact, 100% address match. If the customer uses "street" on one order and "st." on another order, these orders are not identified for combining.

    Is this an accurate assumption?

    Is there a way to lessen the strictness of the Combine search? Since Combine Orders is not an automatic function (i.e. the user still needs to verify them and click "Combine", nothing is done automatically when matches are found) it shouldn't need to be such a strict rule.

    Thanks!

  2. #2

    Join Date
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    SYSOPS is offline
    I've opened Case 71879 to investigate this further.

    Thank you,
    SYSOPS
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  3. #3
    Any update on the investigation into this case? Thanks.

  4. #4

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    It is still open as a feature request to loosen the matching technology.

    SYSOPS
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  5. #5

    Join Date
    Apr 2004
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    We've made some enhancements in this area. Please try it out. If any questions or issues, do let us know.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  6. #6
    Thanks. Can you give some guidance on what changes were made?

  7. #7

    Join Date
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    SYSOPS is offline
    We are doing a more simple comparison of the first number of characters to see if they match vs the entire string. I really cannot go into detail beyond that

    If you see an issue or example that you think should match but does not, please let us know here.

    Thank you,
    SYOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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