ShipRush Desktop Toolbox no longer functioning even after reinstall

[saint1959]

Hello,

On our primary PC for generating labels we began to get this error today when trying to open ShipRush Desktop Toolbox.



We restarted several times to no avail. At advice of the ShipRush tech we uninstalled ShipRush Desktop Toolbox and also manually deleted the C:\Users\HP\AppData\Roaming\ShipRush.Desktop.Toolb ox folder and did a fresh install. We did everything as administrator and also verified the account had full administrator privledges.
Then we got this



At that point the ShipRush tech said it was a PC issue not a ShipRush issue and they could not help further.

I installed ShipRush Desktop Toolbox on my laptop as a workaround. I copied over the \AppData\Roaming\ShipRush.Desktop.Toolbox and overwrote that location on our primary shipping PC thinking that could fix it, but the error continues.

If anyone has any ideas please let me know. Thank you.

[SYSOPS]

As a couple different ways to approach this:

- Are you able to log into that machine as a different username and see if you can launch the toolkit?

- If running an anti-virus, have you tried disabling that and trying to start the toolkit?

SYSOPS

[saint1959]

Thank you for your reply. I tried disabling the antivirus and firewall software, and even uninstalling it, with no success.

I did install under a different user account and made some progress. Now I get this error instead.




I did restart but still get this message.

[SYSOPS]

Hmmm....using the latest installer from the site, correct?

That error, as outlined here, has been solved in the past with a full uninstall\re-install
https://www.zfirm.com/Knowledge_Base.../SRXA-0826.txt

And this was all working, until?

SYSOPS