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Thread: Media query in email template

  1. #1
    I want to create a responsive shipping email that adapts to the screen size it is being viewed on. When I add a media query to the style section of the email template I get a 500 server error when trying to preview the message. I am adding something like @media screen and (min-device-width: 468px) { ... }. Are media queries possible or is there a non-standard method that ShipRush supports? Thank you in advance.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,855
    SYSOPS is offline
    That is an unknown and are unsupported by us in use in email templates. It may not work in the preview area. You can always do a "dummy" shipment with your email set for the notification, and see what the resulting email actually looks like in your email application.

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    I tried that, but it results in the same error message..."Unable to send test email to '###@###.com'. Unable to POST 'http://packinglist.shiprush.com/PackingList/Generate'. The remote server returned an error: (500) Internal Server Error. 500 - Internal server error." It is standard in the style sheet specs as far as I know and makes it really difficult to generate emails that look good on a wide range of devices. Perhaps it could be considered as a future enhancement.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,855
    SYSOPS is offline
    It has been passed along as a feature request. Case 75209

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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