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Thread: Barcode not printing for international form 0430 using javascript SDK

  1. #1
    When shipping international, the barcode for form 0430 is not printing. In the place where the barcode prints is a black rectangle with INVALID - C as the text. This does not happen when printing the shipment on my.shiprush.com. The issue has been occurring when printing in our application using the javascript SDK.

    Windows 10 and Windows 7. Zebra ZP 505 with the latest drivers.

  2. #2

    Join Date
    Apr 2004
    Posts
    16,863
    SYSOPS is offline
    If you go into ShipRush Web and reprint the shipment.....does the barcode print properly, or does that also contain the Invalid-C in a box?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Today, we're getting the Invalid-C box even on my.shiprush.com. We tried both as a new shipment and reprinting one we created using the javascript SDK.

    Also, I wanted to note that we have tried both Chrome and Firefox and both are not printing the barcode (Invalid-C box is there instead).

  4. #4

    Join Date
    Apr 2004
    Posts
    16,863
    SYSOPS is offline
    I located this kbase article about this...please review: https://www.zfirm.com/Knowledge_Base.../SRXA-0746.txt

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    I think part of your KB solution is invalid. According to fedex and zebra, they don't have firmware updates for the Zebra ZP 505 (probably the 500 too?). Fedex ended up sending us new printers (of the same model). That worked for about a day and then one of the printers started doing it again. Zebra support gave me the command below to send to the printers and so far that seems to have resolved the issue.

    ^XA^CVN^XZ

    You can send this command to the printer-printer preference-tool-send command or save it to a notepad and send file

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