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Thread: Differnet order get the same tracking number

  1. #1
    Hi there

    Attachment 2443
    I found a problem. The tracking number for order number 7235109 was obtained from the UPS program on 10/25. The order number 7317263 was obtained from ShipRush on 12/1. But the tracking numbers of these two orders are the same. What is the reason?

    Thank you

  2. #2

    Join Date
    Apr 2004
    SYSOPS is online now
    Duplicate tracking is possible in this scenario, as it appears you're using ShipRush UPS Pro. We generate the tracking # internally. To keep this from happening in the future, please refer to this kbase article:

    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote


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