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Thread: SmartPost issues FedEx SmartPost is not available for this shipment

  1. #1
    We have an integration using SOAP that has been working successfully. Suddenly last Friday it stopped working, and after many hours of investigation, restoring previous backups, attempted repair of the application came to the conclusion that there was some kind of fatal database corruption. We ended up re-installing Shiprush and recreating all of the accounts. We now find that, despite the setup being identical, and nothing having changed in our integration, that we cannot send SmartPost shipments (everything else works normally).

    No matter what we do, what package weight we send, whatever Smartpost Hub is specified (both of which have caused me issue in the past), we get this error returned:

    The shipping service FedEx SmartPost is not available for this shipment. Please adjust the shipping service.

    We can successfully create SmartPost consignments manually.

    Has anybody else had a similar issue, and what was the cause?

  2. #2

    Join Date
    Apr 2004
    Posts
    16,902
    SYSOPS is offline
    So you can create a SmartPost shipment directly in the ShipRush UI using blank shipment (not via the SOAP integration)?

    Or do you get an error even doing a blank shipment?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Correct, we can create SmartPost shipments in the UI, the error is only occurring via the Integration. But that was working fine until we did the re-install. I have checked the build number against out development system version and they are the same (12.1.11.8150)

  4. #4

    Join Date
    Apr 2004
    Posts
    16,902
    SYSOPS is offline
    Are you able to capture the data being sent via SOAP? If so....let's do the following

    Grab that request data

    Go into the UI, dial up the same type of shipment, and click on the small ShipRush icon at the upper left, and do save current shipment to template. Select the From address, from account, and the to address (they may be unchecked by default) and save that file.

    please email those two files to support at shiprush dot com and we can review the raw data and try to pinpoint the issue.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Hi there,

    We have managed to resolve the issue, but not quite sure exactly which action did it. We did a couple of basic things, recompiled the components of the integration (objects within our ERP system and a couple of .dll and stopped and restarted the Shiprush service. It was after the Service restart that it suddenly started working again. We had already done something similar to what you were suggesting above (captured the .xml and compared it to a manually created shipment and all seemed in order).

    Thanks
    Steve

  6. #6

    Join Date
    Apr 2004
    Posts
    16,902
    SYSOPS is offline
    Thank you for the update. I'm not sure what "step" resolved above either...but it could have been the dll as there may have been a change that required that.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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