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Thread: Unable to activate account.

  1. #1
    Hi Support!

    I have an issue when activate an account on ShipRush PRO v12.1. We are receiving the following error:

    Unable to activate account. (Process.AddShipper) Communication error while commissioning: transaction failed: Error 50510 (details: SHIP-SYSTEM-VENDOR/MODEL/VER DOES NOT EXIST [518])

    Thank you,
    Jerry

  2. #2

    Join Date
    Apr 2004
    Posts
    16,924
    SYSOPS is offline
    That error would indicate you're still on the old UPSLink platform (that has been closed by UPS)

    Go to Help | About from the icon in the system tray, locate the Comm layer version. What does it indicate?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    It shows empty like below :

    Comm. layer version :
    URC Object version : URC09.5V
    ABT Object version : ABT22808
    PDC Object version : PINCX007
    SVC Object version : SVCCX084
    SVD Object version : SVDCX084
    SVT Object version : X084
    DWD Object version : DWDAX028
    LWL Object version : LWLAX026
    TPB Object version : TPBAX023
    CIR Object version : CIRAX001
    CLE Object version : BWEAX001
    EDV Object version : 190620
    Phone list version :
    Rate files version : 2019
    Fuel surcharge (air): 0.00%
    Fuel surcharge (gnd): 0.00%

  4. #4

    Join Date
    Apr 2004
    Posts
    16,924
    SYSOPS is offline
    Try the manual install steps for the UPSLink, discussed here:
    https://www.zfirm.com/Knowledge_Base.../SRXA-0283.txt

    Let's see if that solves

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Still.

    I even do the "Remove UPSLink from a PC" part and then install upslink by command prompt.

  6. #6

    Join Date
    Apr 2004
    Posts
    16,924
    SYSOPS is offline
    Is this an existing installation or a new installation? Something is keeping the UPSLink from installing properly.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    I had done both way, and it shows the same message.

  8. #8

    Join Date
    Apr 2004
    Posts
    16,924
    SYSOPS is offline
    I don't follow "both way"...apologies. If this started life as an existing installation that was upgraded, the "old" UPSLink residue is still on the machine even if you do a clean installation after uninstalling ShipRush. If manual removal\re-installation of UPSLink did not solve, is it possible to reset the environment itself so the UPSLink is being installed clean in the OS?

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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