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Thread: Object reference not set to an instance of an object.

  1. #1
    My create a shiprush account today, but when I do new shipment, it give me this error message
    Object reference not set to an instance of an object.

    My account is SR65619154

    I have same issue online or on desktop app. Online it don't even let me to input shipto address, On desktop, popup error when click "Name:  Capture.JPG
Views: 5905
Size:  92.2 KBShip"

  2. #2

    Join Date
    Apr 2004
    Posts
    16,960
    SYSOPS is online now
    Log into ShipRush Web, and if prompted, please select a subscription plan and be sure to set your credit card information for the subscription.

    If you aren't prompted at time of login, go into settings | billing | billing - subscription to set that up

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    What should I do here? I already put in credit card and have $50 in balanceName:  Capture.JPG
Views: 5697
Size:  85.1 KBName:  Capture2.JPG
Views: 5676
Size:  28.4 KB

  4. #4

    Join Date
    Apr 2004
    Posts
    16,960
    SYSOPS is online now
    I clicked it on this side to finish the setup process for you. Try logging in again, or to ship from either the desktop or web app. Should no longer see the error

    HTH,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    It still give me same error message. try both web and desktop, same error. I could see billing issue is removed

  6. #6
    Also I am using desktop API, why I still need to pay monthly?

  7. #7

    Join Date
    Apr 2004
    Posts
    16,960
    SYSOPS is online now
    Try a simple restart of the desktop application. Also....there's a monthly fee for a ShipRush Discount Postage account, regardless of tool or app being used. If you wish to discuss further, please reach out to our Sales Group at sales at shiprush dot com.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  8. #8
    I restart already, still same error message. Actually you can test my account from online web portal, same error

  9. #9

    Join Date
    Apr 2004
    Posts
    16,960
    SYSOPS is online now
    Try again now. Appears you created a new Ship From address....that was completely blank....causing the error message.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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