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Thread: Two types of error for the intertnational orders

  1. #1
    Hi, I`m using Custom Post-in store and I`m getting two types of errors.

    1. Unable to ship: At least one commodity is required.
    2. FirstMile servers returned error: The combined value of the customs items multiplied by the item quantity can't be more than the total order value.

    1 Happens to all international order and when I click order to see order detail and print the label, it prints. Looks like my XML is missing some commodity data. 2 happens to the multiple quantities orders. Could you check why it happens? It happens for FedEx International, Firstmile DHL expedited international, and USPS APO/DPO/AFO address. Let me attach my XML file on this thread.

    sample-xml.txt

    <?xml version="1.0" encoding="UTF-8"?>
    <Request xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <ShipTransaction>
    <Order>
    <ShipmentOrderItem>
    <Name>June 2020 4-Ever Fresh</Name>
    <Price>8.9</Price>
    <ExternalID>FRESH-20JUN @ Station</ExternalID>
    <Quantity>2</Quantity>
    <Total>17.8</Total>
    <Weight>0.375</Weight>
    </ShipmentOrderItem>
    <ShipmentOrderItem>
    <Name>June 2020 7 Lux</Name>
    <Price>9.95</Price>
    <ExternalID>LUX-20JUN @ Station</ExternalID>
    <Quantity>1</Quantity>
    <Total>9.95</Total>
    <Weight>0.875</Weight>
    </ShipmentOrderItem>
    <ShipMethod>DHL Parcel International Standard</ShipMethod>
    <OrderDate>06/16/2020 04:41:12 PM</OrderDate>
    <ItemsTotal>27.75</ItemsTotal>
    <Total>27.75</Total>
    <ItemsTax>0</ItemsTax>
    <OrderNumber>INTCB-407954</OrderNumber>
    <ExternalID>5390027</ExternalID>
    <PaymentStatus>2</PaymentStatus>
    <ShippingAddress>
    <FirstName>Kacey</FirstName>
    <LastName>McCarvill</LastName>
    <Address1>59 Jenna Dr</Address1>
    <City>McNab/Braeside</City>
    <State>ON</State>
    <Country>Canada</Country>
    <StateAsString>ON</StateAsString>
    <PostalCode>K7S 0E9</PostalCode>
    <Phone>6137900805</Phone>
    </ShippingAddress>
    </Order>
    <Shipment>
    <PostbackUrl>https://SAMPLE-URL.com</PostbackUrl>
    <ServiceTypeAsString>DHL Parcel International Standard</ServiceTypeAsString>
    <PostbackContentType>Unknown</PostbackContentType>
    <ShipNotificationEmail>kaceybrooks97@hotmail.com </ShipNotificationEmail>
    <DeliveryNotificationEmail>kaceybrooks97@hotmail.c om</DeliveryNotificationEmail>
    <ExceptionNotificationEmail>kaceybrooks97@hotmail. com</ExceptionNotificationEmail>
    <Carrier>32</Carrier>
    <Package>
    <PkgLength>8</PkgLength>
    <PkgWidth>7.5</PkgWidth>
    <PkgHeight>1.25</PkgHeight>
    <PackageActualWeight>2</PackageActualWeight>
    <PackageReference1>Skin Care Product</PackageReference1>
    <PackageReference2>Facetory</PackageReference2>
    <InsuranceAmount>27.75</InsuranceAmount>
    </Package>
    <International>
    <Commodity>
    <LineCurrencyCode>USD</LineCurrencyCode>
    <LineExtendedAmt>8.9</LineExtendedAmt>
    <LineExtendedAmt>8.9</LineExtendedAmt>
    <LineQty>2</LineQty>
    <LineQtyUOM>EA</LineQtyUOM>
    <LineMerchDesc1>June 2020 4-Ever Fresh</LineMerchDesc1>
    <LineMerchDesc3>US</LineMerchDesc3>
    <CommodityWeight>0.375</CommodityWeight>
    <NumberOfPackagesPerCommodity>0</NumberOfPackagesPerCommodity>
    <SKU>FRESH-20JUN @ Station</SKU>
    </Commodity>
    <Commodity>
    <LineCurrencyCode>USD</LineCurrencyCode>
    <LineExtendedAmt>9.95</LineExtendedAmt>
    <LineExtendedAmt>9.95</LineExtendedAmt>
    <LineQty>1</LineQty>
    <LineQtyUOM>EA</LineQtyUOM>
    <LineMerchDesc1>June 2020 7 Lux</LineMerchDesc1>
    <LineMerchDesc3>US</LineMerchDesc3>
    <CommodityWeight>0.875</CommodityWeight>
    <NumberOfPackagesPerCommodity>0</NumberOfPackagesPerCommodity>
    <SKU>LUX-20JUN @ Station</SKU>
    </Commodity>
    </International>
    <DeliveryAddress>
    <Address>
    <FirstName>REMOVED</FirstName>
    <LastName>REMOVED</LastName>
    <Address1>REMOVED</Address1>
    <City>REMOVED</City>
    <State>REMOVED</State>
    <Country>Canada</Country>
    <StateAsString>REMOVED</StateAsString>
    <PostalCode>REMOVED</PostalCode>
    <Phone>REMOVED</Phone>
    </Address>
    </DeliveryAddress>
    <ShipperAddress>
    <UPSAccountNumber />
    <Address>
    <Company>REMOVED</Company>
    <Address1>REMOVED</Address1>
    <Address2 />
    <City>REMOVED</City>
    <State>REMOVED</State>
    <Country>US</Country>
    <StateAsString>CA</StateAsString>
    <CountryAsString>US</CountryAsString>
    <PostalCode>REMOVED</PostalCode>
    <Phone>REMOVED</Phone>
    <Email>REMOVED</Email>
    </Address>
    </ShipperAddress>
    </Shipment>
    </ShipTransaction>
    </Request>

  2. #2

    Join Date
    Apr 2004
    Posts
    17,014
    SYSOPS is offline
    1 Happens to all international order and when I click order to see order detail and print the label, it prints. Looks like my XML is missing some commodity data.
    Case 78859 has been opened regarding this issue. I've added you to case to be notified

    2 happens to the multiple quantities orders. Could you check why it happens? It happens for FedEx International, Firstmile DHL expedited international, and USPS APO/DPO/AFO address. Let me attach my XML file on this thread.
    You reported this issue. Case 78860. That case is still open with development

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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