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Thread: Fedex Tracking Info Missing

  1. #1
    I am using ShipRush for FedEx v.4.0.0.1018.
    We also use ShipRush for UPS v.3.0.0.553.

    When we create a shippment in UPS it attaches to the ACT file with the Tracking Info & Estimated Charges. BUT when we create a shipment with FedEx we get the below attachment:
    ************************************************** ******
    10/28/2005 1:32 PM To-do Done
    --========== ShipRush® Shipment Details ==========--
    Shipment reference : (No Reference)
    Shipping service : FedEx Priority Overnight®

    Single-parcel Shipment (Prepaid)
    To track this shipment, please browse to the following URL:
    http://www.fedex.com/Tracking?action...&cntry_code=US

    Tracking Number : (shipment)
    Estimated charges : See UPS Service Guide for shipping rate
    --================================================--
    ************************************************** ******
    ANY IDEAS why we don't have the tracking info or estimated charges for our FedEx shipments?

    Lynn

  2. #2

    Join Date
    Apr 2004
    Posts
    16,462
    SYSOPS is offline
    Was this a shipment in the US or INTL?

    If you close and relaunch both Act! and ShipRush FedEx, does it generate correct tracking URL information in the history?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    The shipment was in the US & I reboot everyday and the info does not change.

  4. #4

    Join Date
    Apr 2004
    Posts
    16,462
    SYSOPS is offline
    And has this occurred since you've updated to the latest version of ShipRush FedEx?

    What build\version of Act! is this?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Act v.6.0.3.979

    Even though we purchased ShipRush for FedEx in Feb 2005 it was just installed a few weeks ago and it was installed with the latest version/build.

    Lynn

  6. #6

    Join Date
    Apr 2004
    Posts
    16,462
    SYSOPS is offline
    Trying to replicate here (without success so far).

    Do you have ShipRush installed on more than one pc? If so, does this issue occur on each one?

    If not, can you install ShipRush on another PC and see if the issue persists? I am looking to see if we have an update available to try.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7

    Join Date
    Apr 2004
    Posts
    16,462
    SYSOPS is offline
    2 items:
    Please update ShipRush to the latest build:
    http://www.zfirm.com/downloads/asset...h_v4_FedEx.exe

    Send in data information so development can review further:
    1) Navigate to the log directory:
    "C:\Documents and Settings\< YOUR LOGIN NAME HERE >\Application Data\z-firm llc\ShipRush v4\"
    Note: This is a hidden directory. You must turn on the ability to view
    hidden files & folders to see it

    2) zip all files in this directory

    3) Email the zip to support at zfirmllc dot com

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  8. #8
    I am having the exact same problem with Omnirush 8.0.0.830

    History used to show fedex tracking and now for the last week or so we get no tracking history from fedex in the history....any suggestions?...thanks

  9. #9
    I am sorry I can't be of any help...it just started working again one day...it was way to weird!!!!

    Good Luck!

  10. #10

    Join Date
    Apr 2004
    Posts
    16,462
    SYSOPS is offline
    MaineMonty,
    You would want to post your question in the OmniRush forums. This is the ShipRush FedEx forum. Different software at play.

    Please refer to this post to gain access to the OmniRush forums:
    http://forums.zfirm.com/showthread.php?t=67

    More than likely the DBIO Module is not running in OmniRush.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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