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Thread: FedEx Account "not in database"

  1. #1
    When trying to submit our account information, which we HAVE validated is correct, ShipRush v2 returns a message saying our account is not in the FedEx account database. What do we do now?

  2. #2

    Join Date
    Apr 2004
    Posts
    16,842
    SYSOPS is offline
    What is the exact error message that is returned?

    Also, try with a different email address entered into the data in ShipRush. If a long email address is entered there, it may cause an issue.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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