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Thread: Any way to bypass address verification?

  1. #1
    It's such a pain in the butt when the address doesn't verify but the customer insists that it's correct. There's really no way to figure out what the USPS system wants and, despite what they say, there are LOTS of addresses that are not in their database. At least not in the way that people living there use them. Many times I can go out on the Net and search and find multiple people/businesses using the address as given yet USPS says it doesn't exist! Grrrrr....

    Anyway, can you please add some way to continue to print the label anyway after it gives the error?

  2. #2

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    SYSOPR is offline
    I am guessing this question refers to the free ShipRush USPS, right?

    On that basis...

    The server that processes these labels is tied to an address verification system that is not always perfect (as you experience). The current behavior is part of the USPS specification (USPS gives that 'electronic' rate for delivery confirmation because they know the address is verified.)


    If you could post some problem addresses [the more the merrier] (or if you do not want to post them here, please email them to support at zfirmllc dot com), we can take the matter up.


    Also, please note this error:

    >>>
    Delivery Address: Address supplied is not specific, please provide more information. [-2147218824]
    <<<


    I was surprised to find that this is not in the ShipRush knowledge base....

    Well... the following kb article is flowing into the knowledge base in the next few days.

    >>>>>>>>>>>>>>
    Error during shipping: Address supplied is not specific...

    This applies to ShipRush for USPS


    Full Error Message:

    Delivery Address: Address supplied is not specific,
    please provide more information. [-2147218824]


    Explanation:

    This indicates that the address requires more information to be
    reliably delivered.

    In most cases, this message indicates that a suite or apartment
    number is required to make the address complete.

    For example, if such an address is entered into the Find a Zip
    feature of www.usps.com, usps.com will prompt:


    We returned more than one result based on the information
    you provided. This could be because you didn't enter a
    street number, the street number you entered has more
    than one unit associated with it (e.g., apartment building) etc.



    Resolution:

    Call the recipient to get the complete address details.


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  3. #3
    Yes, currently using the free USPS system and testing/waiting for the new beta to be done.

    Just to be clear, my comment was NOT specific to your system - it's a more general issue related to the USPS database not being complete, without error, and with other valid ways to address things. The world's not perfect and neither is their system. Given that, it's much too restrictive to FORCE the user to change the address to match what's in their system or not print the label, especially when the correct "syntax" for the address isn't known and, as far as I can tell, can't be searched for. At a practical level, they don't seem to understand that I'm not in the business of standarizing addresses and I can't spend 30 mintues trying to figure out what the heck they want and I can't always get back in touch with a customer, and often when I do, they don't know what it should be beyond what they gave me to begin with. In such cases I'm obviously not going to stop the shipment, I'm just going to print the label maunally in some other way and bypass it anyway. It's one thing to notify of an error or better way of addressing, it's another to COMPLETELY PREVENT generation of the label because it can't be matched due to some trivial error in form. That applies both to address not found errors and errors as far as a more-specific address being required.

    My point was that I'm hoping that in ShipRush you'll include some way to bypass the verification in cases where it comes back with an error. That is, give the error and an opportunity to correct it, BUT also include a "print label anyway" option in the event that it's not resolved.

    Make sense?
    Last edited by Mike A.; 03-31-2007 at 09:39 AM.
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  4. #4

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    SYSOPR is offline
    Yes, you make sense.

    And in ShipRush for Endicia, you can print labels that fail the strict validation. However in the free ShipRush USPS, we are all stuck. Those servers require strict validation, and Z-Firm cannot change it.


    However, if you can send us addresses that fail, as many as possible, we can work on improving the overall picture.

    Also, in most cases I have seen, the only needed piece is an apt#, suite # or such. (See my earlier response on this thread.)


    Thank you for the engagement on this. We will do everything we can to help.
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  5. #5
    Here is two addresses I can not print:

    XXX Manchester Road
    East Glastonbury, CT 06025

    XXXX HWY 200
    ADA, MN 56510

  6. #6
    Can you perhaps email the full addresses to info@shiprush.com, and include the subject line "Case 28706" ?

    We will get this fully solved.

    (This problem is in ShipRush for Stamps.com, right? If we understand you, in ShipRush Endicia you disabled the address verification feature, so you could ship to such addresses as these?)
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