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Thread: International Shipping

  1. #1
    We have ShipRush v.5. We tried to use Shiprush to send International it says City/State/Zip error message. What can be the reason. When we ship with ups worldship it has no problem. when we try with shiprush we are getting this error. What should I do?

    Thank you very much.

  2. #2

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    What's the actual error message please?

    SYSOPS
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  3. #3
    My Bad. Seems it might not be Shiprush.
    Actual Error message is:
    "LA SPEZIA 19126" is not a valid city/state/zip or the street name was not found.

    We were trying to ship to Italy.
    We have
    Name field is filled with Firstname and Lastname
    Company is filled
    Address line 1 is filled
    Address line 2 is empty
    City: La Spezia
    Zip: 19126
    Country: Italy

    Is this error message from shiprush or Stoneedge?
    Last edited by op_bobb; 10-15-2008 at 10:46 AM.
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  4. #4

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    SYSOPR is offline
    In ShipRush, is the country set to Italy?

    (Sounds like it may be an Italian address with the country set to USA...)
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  5. #5

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    Things to check:
    - First off, dial up the shipment in ShipRush itself from the system tray (leaving StoneEdge out of the loop)
    - Do you get the same error? If not, StoneEdge issue

    SYSOPS
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  6. #6
    country is set to Italy. I have a screenshot if you need.

  7. #7

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    OK, did you follow the prior post asking to test outside of StoneEdge by using the ShipRush icon in the system tray? Please let us know the outcome of that test.

    SYSOPS
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  8. #8
    Same thing if I run Shiprush and added blank shipment and copied address and got same error message.
    "LA SPEZIA 19126" is not a valid city/state/zip or the street name was not found.
    Only thing diifferent is inshiprus all addresses are in capital letters. What else I should check?

  9. #9

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    Must be an issue in that older version of ShipRush in use. I'm able to ship that same shipment with SR v5.7 and v6.0.

    You could:
    Leave the postal code off it ShipRush does not force you to populate for that country
    Put in 19 126 for the postal code so that it doesn't look like a US formatted zipcode

    SYSOPS
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  10. #10
    If I leave the postal code off then it will show "LA SPEZIA" is not a valid city/state/zip or the street name was not found. I have changed the postal code format still same error.
    I attached Shiprush version info.

    ShipRush version : 5.0.0.2289
    Carrier : UPS
    Database (remote db server) SESERVER:3841
    Comm. layer version :
    URC File version : URC81.4V
    Phone list version :
    Rate files version : 2008
    Fuel surcharge : 0.00%

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