Hong Kong zip code issue

[SW]

Our customer is trying to process a shipment to Hong kong and they recieve the following error :

FedEx server returned error: Recipient country requires a postal code served by FedEx

The thing is the Fed-EX international customer support told them currently there is no zip code requirement for Hong Kong because Hong Kong doesn’t have any zip codes/postal codes

what should they do ? how can they process the shipment ?

[SYSOPS]

Must have been a change with FedEx recently. You can put in 0000 for the zipcode to satisfy the test for zipcode value.

SYSOPS

[SW]

Can you check this in the mean time with Fedex ?
if this is the case the software should avoid use the zip code field for counties without a postal code system.

[SYSOPS]

What version of ShipRush is this?

What is the exact address this happened with?

I am trying to replicate in v7 without success. This may already be addressed in the next version.

SYSOPS

[SYSOPR]

To check with FedEx, try using that address to ship at fedex.com (We can't test it without the full address, exactly as you use it. For a quick "self check" give it a try at fedex.com)

[SW]

the exact address is
Address 1 G/F 53 STAUNTON ST
City : SOHO, CENTRAL
State : Hong kong (we also tried China)
zip code , we tried SAR but end up with the 0000

[SYSOPR]

Did you try this in fedex.com?

[SW]

yes.
They don't required zip code.

[SYSOPR]

Thanks. ZF Case 19792 It will take at least four days.

[SYSOPR]

Can you please post the XML request/response pair for the problem shipment?

Thank you

(ZF Case 19792)