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Thread: FedEx server returned: "Invalid Billing Address". [fcas:3002]

  1. #1
    After an upgrade, I get this error message when trying to ship:


    FedEx server returned: "Invalid Billing Address". [fcas:3002]

    I followed the instructions that I found on this forum to delete my FedEx account and re-add it, but still received the same message.

    I also tried to change my address on ShipRush to match the billing address on my FedEx account and my credit card - but that did not work either

    My "shipping from" address and the address on my credit card and FedEx account are different and this has not been a problem in the past - any ideas, I need to get these shipments out ASAP

    Thanks

  2. #2

    Join Date
    Apr 2004
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    SYSOPS is offline
    You'll need to recommission your FedEx account in ShipRush with the same address that FedEx has on file for your account. You may want to contact FedEx Customer Service to verify the address that is on file for that account.

    The new servers at FedEx are very picky on the address used when you setup the account in ShipRush.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    Here are the steps that I have followed:

    1. Delete FedEx account in ShipRush
    2. Add FedEx account in ShipRush - Shipping Settings
    3. Go through the Setup Wizard - on "Shipper Information" page of Wizard, I entered the exact address that is on file with FedEx(I just verified this)
    4. Still received the same error message

  4. #4

    Join Date
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    SYSOPS is offline
    Was the address verified with a call to FedEx, or on fedex.com?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  5. #5
    On fedex.com

  6. #6

    Join Date
    Apr 2004
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    SYSOPS is offline
    Please call them as the information that you put into your FedEx account profile is not the same as what they have in their "official" servers.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    OK, so I have called FedEx and had them update my account there with the same information that I have filled out on the "Shipper Information" form portion of the Setup Wizard, and I still get the same error message

  8. #8

    Join Date
    Apr 2004
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    SYSOPS is offline
    Their server update is not instantaneous. Please allow a few hours for their servers to fully propagate with the updated information.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  9. #9
    I have this same error kicked back after using a Harte-Hanks 3rd party account number. There's another user here at our company that is also using this Harte-Hanks number and it's working fine. I contacted Harte-Hanks support via email, and they said that ZFirm should be able to help with using 3rd party account numbers. (?) We are installing the latest version of ShipRush for Fedex (7.5).

  10. #10

    Join Date
    Apr 2004
    Posts
    16,606
    SYSOPS is offline
    The error should have nothing to do with a 3rd party account. The error indicates that FedEx is trying to update the meter # for your own account, and the address is incorrect.

    Please go into settings
    Delete your FedEx account
    Follow the wizard for setting up the account

    Now you should be able to process your shipment without issue.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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