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Thread: My ShipRush and ShipRush OrderManager not seeing orders in Magento

  1. #1
    I am trying to configure My ShipRush and the ShipRush OrderManager to retrieve orders from our Magento cart. We have setup the ShippingZ user in Magento and loaded the kit of files with the tokens to the Magento server.

    My ShipRush and OrderManager are configured to pull orders from Magento (we are not getting any error messages).

    Orders are in Magento's cart (we have verified)

    ShipRush is not retrieving the orders (it is working with our Amazon.com and Ebay carts, however)

    I have tried to "ping" the Magento cart using this URL: http://<webstore URL>/ShippingZMagento.php?shipping_access_token=<token> =ping , which was successful.

    When using this URL: http://<webstore URL>/ShippingZMagento.php?shipping_access_token=<token> =getordersbydate&datefrom=2009-11-05T20:22:29Z&dateto=2010-11-05T20:22:30Z , we get the following message:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <ShipmentOrders/>

    Help??

  2. #2

    Join Date
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    SYSOPS is offline
    What is the status of your orders in Magento? The message of
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    tells me we asked Magento for orders, but none returned that match the criteria.

    If the status of the order is Pending in Magento, we will not grab that by default. Please refer to this blurb in the ShippingZSettings.php file:
    ################################################ Only for Magento Users ###############################################
    # This next section controls which order statuses are read from Magento.
    # Setting to 0 (zero) turns off retrieval of that status.
    # Setting to 1 (one) turns on retrieval of that status.
    # By default, all statuses are retrieved EXCEPT for "Pending"
    define("MAGENTO_RETRIEVE_ORDER_STATUS_1_PENDING",0 ); // default 0
    define("MAGENTO_RETRIEVE_ORDER_STATUS_2_PROCESSING ",1); // default 1
    define("MAGENTO_RETRIEVE_ORDER_STATUS_3_COMPLETE", 1); // default 1
    define("MAGENTO_RETRIEVE_ORDER_STATUS_4_CLOSED",1) ; // default 1
    define("MAGENTO_RETRIEVE_ORDER_STATUS_4_CANCELLED" ,1); // default 1
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    We are now getting the following error message from My ShipRush trying to connect to Magento:


    Downloading orders for the first time...
    New refresh requested at 11/16/2010 4:33:05 PM EST
    ERROR: Unable to download orders from https://www.wilsoncheckout.com/ShippingZMagento.php. ERROR: Error Type: 8
    File: /home/wilsonch/public_html/ShippingZClasses.php
    Line: 749

    Message: Undefined offset: 3

    Trace: ShippingZ_Excepti...

    Please advise>>>

  4. #4

    Join Date
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    SYSOPR is offline
    The error in the browser is superfluous. Different browser render differently.

    The big question is: In My.ShipRush, how does the Magento web store look?
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
    Reply With Quote

  5. #5

    Join Date
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    SYSOPR is offline
    If problems, please post your full version and build of Magento....
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

    YouTube channel: http://youtube.com/shiprush

    Thank you for using ShipRush!
    Reply With Quote

  6. #6

    Join Date
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    SYSOPS is offline
    Question. I see that you first contacted someone in our office about setting up ShipRush with Magento back in early June. Did you download the latest php kit and apply that recently, or are you still using the older php kit?

    The reason I ask, is this error looks like one we dealt with back in early June for Magento. If you are on an older php kit, please download the latest kit:
    https://my.shiprush.com/assets/ShipR...EADME_file.zip

    Update the php files with the access token, magento info, and update the files on your website.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    We have updated the .php files in Magento with the revised php kit.

    MyShipRush is now displaying:

    The webstore URL is incorrect or webstore is not configured properly. Please verify this is the correct URL. ERROR: <br /> <b>Fatal error</b>: Call to undefined method ShippingZMagento::CheckAndOverrideErrorMessage() in <b>/home/wilsonch/public_html/ShippingZMagento.php</b> on line <b>122</b><br />

  8. #8
    Magento version 1.4.0.1

  9. #9
    My.ShipRush.com is not able to connect to magento store either.

  10. #10

    Join Date
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    Posts
    16,903
    SYSOPS is offline
    Can you provide us with the full version of Magento? Also, please email in your My.ShipRush email address. Send that to support at zfirmllc dot com.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

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