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Thread: Error: Unable to save label

  1. #1
    Unable to save label: '' is not a valid integer value Reprint the label from shipping history when the problem is fixed.

    this we get when we press the Ship button. We double checked addresses, zip and other stuff is fine.

    And it ships as i understand but not printing the label.

    how to fix it?

  2. #2

    Join Date
    Apr 2004
    Posts
    16,808
    SYSOPS is offline
    Happens on all shipments, or one in particular? Version\build of ShipRush?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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  3. #3
    we never get that error before, and this error happens only on 1 order, even we try to ship via blank and fill the blank manual this error happens again.

    version of ShipRush is 8.0.0.40023

  4. #4

    Join Date
    Apr 2004
    Posts
    16,808
    SYSOPS is offline
    Please dial up the shipment like you're going to process it. Click the ShipRush icon in the upper left corner | Save Current Shipment to Template. Save to your desktop and email that .zpk file to support at zfirmllc dot com.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Hi, we e-mailed this file and link of this thread to support, thanks.

  6. #6

    Join Date
    Apr 2004
    Posts
    16,808
    SYSOPS is offline
    Thank you for the template. Unfortunately I am unable to replicate the issue with it. We do have an ongoing case related to this error. Case 23555. The only issue is we have not been able to re-create the problem in-house to analyze the reason for the error. If you find out any additional information, we will post back.

    Thank you,
    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    Just so you know, it also happened to us too. The label was not printed/saved somehow and was not able to be reprinted. So we void the shipment and shipped again and it worked for the second time.

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