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Thread: Error for international APO letter - won't print

  1. #1
    When trying to print an international first class APO 3oz label, I get the following error:

    Endicia server returned error: Missing or invalid data element: LabelSize. Error encountered (Log ID: 31569) [1001]

    When I go into Settings-Printers-Intl Small Items, the box to choose label size is not even present, like for the other settings (Domestic parcels, etc.) where you can choose -- if that has anything to do with it.

    This is the first time I've tried printing this option since I recently installed v8. I successfully printed a label for the same address/weight using the previous version.

  2. #2

    Join Date
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    SYSOPS is offline
    Is this a First Class Parcel or letter?

    SYSOPS
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  3. #3
    Letter, 3oz non-machinable

  4. #4

    Join Date
    Apr 2004
    Posts
    16,718
    SYSOPS is offline
    I have replicated the issue here and have asked development to review it further. Case 27085

    Thank you,
    SYSOPS
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  5. #5

    Join Date
    Apr 2004
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    SYSOPS is offline
    It would appear that First Class Letter to APO\FPO is not an option for online postage according to the USPS website.

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    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
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