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Thread: "A package weight is required. Please enter a package weight." error

  1. #1
    I just upgraded to SR9 and I had several pop-out error messages: A package weight is required. Please enter a package weight.

    In most instances, I was able to close the shipment or SR and the label would print. Right now I have an order that is stacked and I keep getting the same message no matter what I do.

    I am able to click on Available Services and all services and correct prices show up. I can also clock on Estimate Cost/Delivery Date and also it shows correct amount. Still, when I attempt to print labels I have the above error.

    I double checked that I don't leave empty spaces after the numbers, etc.

    Thanks,
    Jack

  2. #2

    Join Date
    Apr 2004
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    16,807
    SYSOPS is offline
    We see the issue here and have it reported to development, Case 28248.

    We do have a fix for this, but that fix will not be available until Monday afternoon.

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  3. #3
    I just upgraded to ShipRush 9.5.0.45941 and I still cannot print any labels. Right now all the shipments generate the same error code.

    I really need your help because I have to print I have to print as much as I can from my home computer at night or enter all the info by hand to fedex.com

    Thanks,
    Jack

  4. #4

    Join Date
    Apr 2004
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    SYSOPS is offline
    Are you getting the same error as before?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  5. #5
    Yes, the same message regarding missing weight. It happens only with FedEx. USPS works fine.

  6. #6

    Join Date
    Apr 2004
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    SYSOPS is offline
    Do you have a default weight in settings | shipping settings | shipment defaults for ShipRush FedEx?

    SYSOPS
    Have Questions? Ask the ShipRush Knowledge Base: https://shiprush.com/kbase
    Reply With Quote

  7. #7
    Default weight and dimensions are 0. I have never changed it.

  8. #8
    Just to see what happens, I changed default weight to 11 Lbs and attempted to print a label. It would show " please enter weight" error message again.

    With default weight of 11lbs, I attempted to change the weight on the label to 20lbs with the same error.

    I returned to no default weight and still no luck.

  9. #9

    Join Date
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    SYSOPR is offline
    Hmmmmm

    ZF Case 28248 is fixed in 9.5.0.45941.

    So the workflow you discuss is a new angle on the issue.

    We need to repro the issue here on 9.5.0.45941 so we can get this nailed!
    -----------------------------------
    The Blog: http://forums.zfirm.com/blog.php

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    Thank you for using ShipRush!
    Reply With Quote

  10. #10
    I just sent you diagnostic data. I hope it helps.

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